FAQ’s
Some of the questions we get asked regularly.
Don’t see your question?
Pop us a message at the bottom of this page.
General Questions
Do you take custom orders?
Yes, we do!
See our Bespoke Design page for more information.
Why can't I see any prices?
All our products are made to order- meaning your product is brand spanking new when you get it.
However, our products may be timeless but the materials are not and are subject to constant changes in the market and availability.
If you would like to get a price on an item you can do so by submitting a ‘Request a Quote‘. Just be sure to add the item to your quote list otherwise your quote cart will appear empty!
Are the products listed only available in that specific wood type?
All our products are available in the four wood types we use:
- Ash
- Australian Blackwood
- Kiaat AKA African Teak
- White Oak
For more on wood types, see here.
Do you do any coloured finishing?
Pop us a message if you want to find out.
What is needed for my product to be made?
Product Care
How do I maintain my product?
Use a dust cloth and apply a little bit of furniture oil to the cloth.
Wipe the furniture piece using the cloth. You will notice a very thin layer of oil on the furniture piece.
Make sure that that piece has been cleaned and oiled all over, including underneath, for example, table tops.
If the cloth gets dry, add a little bit of oil and continue.
This process does not take long and will ensure that you will get the maximum benefit of your solid wood furniture pieces.
The oiling also helps to prevent fine scratches especially on table tops. Well maintained furniture looks beautiful and your guests / clients will appreciate this.
How do I maintain outdoor furniture?
The furniture piece needs to be oiled on all sides so that it can absorb and expel moisture equally.
Do not use indoor furniture oil.
How do I maintain indoor furniture?
The furniture piece needs to be oiled on all sides so that it can absorb and expel moisture equally.
Do not use outdoor furniture oil.
Shipping and Delivery
When can I expect delivery?
The delivery address cannot be amended at this stage and may incur changes in delivery cost if the delivery location differs from the original.
What if I have a concern?
Do you ship internationally?
How do you deliver- both nationally and internationally?
If the delivery area is an outlying area we make use of qualified and reliable third party freight handling service providers to ensure that outlying deliveries are done professionally, timeously and without damages.
Each delivery is accompanied by a delivery note that the client or representative must sign after making sure that the goods delivered are free from damages and satisfactory.
Can I send the goods back if the delivered goods are incorrectly supplied or if there is a problem?
What happens if I have signed the delivery note and discover something afterwards?
Each problem is solved based on merit and circumstance. We will propose a solution to solve the problem.
Guarantee and Breakages
Do you have a quality guarantee?
What is your product guarantee?
Message us requesting the full document on which we base our guarantee and the claim procedure.
What if my product breaks?
We will communicate a solution as soon as possible.
Our policy is to either repair or replace the item.
If an item needs to be replaced we will deliver the new item to the delivery address where the goods were delivered as per initial order and collect the broken furniture piece.
The broken furniture piece needs to be returned to Karongwe Furniture. We will collect this at the same time when delivering the replacement piece.
If an item is to be repaired a repair team will be sent to the original address where the goods were delivered as per initial order.
Send us a message for more information on what constitutes breakages.
Get in touch
Please note that our showroom is open by appointment only. Please use the contact form below to schedule an appointment.